How do I make a purchase?

Navigate to https://www.lillybugs.co.za, on the top right corner select Sign in, Navigate to “No account? Create one here” or alternatively checkout in "Guess Mode" and register before making payment.

Payment for online purchases are by the following methods:

Payment by EFT or bank deposit. Goods will only be dispatched once payment reflects and is cleared on the bank account.

Payment by credit/debit card facilitated by ZAPPER or PAYFAST. Secure payment by credit card – Visa and Mastercard only through Zapper or Payfast who act as a gateway for the bank. All details given for the credit card transaction is strictly confidential and only submitted to the bank. Lillybugs Baby Cart does not have access to these details

When can I expect my order?

Delivery times vary depending on location, 1 - 5 working days transit for MAIN cities and OUTLINE areas up to 10 working days.

How much is the delivery fees? 

Delivery fees range from ZAR100 for main cities and ZAR180 for outline areas. Free delivery in the surrounding Sandton Area, Johannesburg.

What are the modes of transport used?

Courier Service - door to door delivery, Selecting this option means that your parcel will be delivered to your door, limited to South African MAIN CITIES ONLY. Kindly provide a full physical address where someone will be available to receive your parcel and sign on your behalf. 

Alternative the post office can be used with tracking, Selecting this option means that your parcel will be delivered to your nearest post office counter from where you will need to collect in South Africa ONLY. You must therefore supply a valid postal address at the time of placing your order. Delivery can take up to 10 working days from date of dispatch and the price is R60. Tracking will be emailed to you and you can track your parcel online http://sms.postoffice.co.za/TrackingParcels/

You can also contact us prior to your purchase for a courier quote to your receiving address.

Do you do refunds or exchanges?

Personally inspect packaging and note any damage on the receiving ticket before signing for it. If you have not opened the packages please write the words “unchecked” next to your name.

Please report any shortages or damages within 24 hours from the date of receiving your merchandise in writing via e-mail or fax. Please explain the problem or defect and include any photographs if possible so that we may best assist you. It may be that only a replacement part is required instead of shipping the complete product back to us, which will be issued at our own discretion.

All merchandise is inspected before despatch and, should it be returned, will be inspected upon arrival at our end. Any returned items must be in the original condition with packaging and literature intact or in suitable similar packaging. Please enclose a copy of the original invoice and a letter stating the reason for return. Please e-mail us first to advise us about the defect, should you wish to return goods with defects or that have been damaged in transit. Please do not write on the box or deface the product packaging.

If it is subsequently found that the returned merchandise is not defective or damaged, the customer will be liable for all shipping costs.

There is a 1 month swap-out warrantee on electronic goods like the pool alarms or child locators, for mechanical or electronic failure. Lillybugs Baby Cartwill not swap out products that have been tampered with or abused.

Lillybugs Baby Cart will not be held liable to replace dead batteries in products and the onus is on the client to replace batteries regularly on the electronic products. Exchanges will not made for products with dead batteries.

All guarantees are immediately null and void should any equipment or product be tampered with or should the seals on it be broken by anyone, or should there be any signs of abuse, or should the goods be operated outside the Manufacturers specifications

Tracking Orders:

Tracking orders is limited to South African Postal Services. Tracking will be emailed to you and you can track your parcel online http://sms.postoffice.co.za/TrackingParcels/

Our order statuses:

Awaiting Payment means your order is received and we are awaiting payment confirmation.

Completed means the order has been delivered to you.

Do I need to create an account to make purchases online?

Yes, you can add to cart as a guest and before payment register your details for future purchases and to be able to see your order status you can register with us.

Can I change my Billing/Shipping Address?

Unfortunately, orders are unable to be changed or cancelled once you complete a purchase. However, you can reach out to our team and we are more than happy to assist you with this!